Dealing with Difficult People (HBR Emotional Intelligence Series) Subclass Code_0ZC On a day that begins

On a day that begins like any other

Yang ada di hadapannya cuma Liyana

Alex has a set of Enchanted cards

Keadaan itu lebih menjadi-jadi selepas era perang dingin tamat

Dealing with Difficult People (HBR Emotional Intelligence Series) Subclass Code_0ZC On a day that beginsLearn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their and your own emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make