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Organizational Effectiveness, Service Quality, and Related Aspects in its Services formatIsbn:Softcover - 9783838604176 D) entwickle ichInhaltsangabe: Abstract: Services in the field of information technology (IT) are an emerging and expanding market. The quality with which they are delivered to the customer and the effectiveness of their provision determine the economic success of an enterprise to a large extent. Therefore, the dissertation centers around service quality and organizational effectiveness. Introducing, the characteristics of services in general intangibility,
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